| We are committed to high standards |
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We do all we can to ensure that fundraisers, volunteers and fundraising contractors working with us to raise funds comply with the Codes and with this Promise |
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We comply with the law including those that apply to data protection, health and safety and the environment |
We are honest and open |
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We tell the truth and do not exaggerate |
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We do what we say we are going to do |
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We answer all reasonable questions about our fundraising activities and costs. Please contact us, visit our website or see our Annual Report if you require further details |
We are clear |
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We are clear about who we are, what we do and how your gift is used |
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Where we have a promotional agreement with a commercial company, we make clear how much of the purchase price we receive |
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We give a clear explanation of how you can make a gift and amend a regular commitment |
We are respectful |
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We respect the rights, dignities and privacy of our supporters and beneficiaries |
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We will not put undue pressure on you to make a gift and if you do not want to give or wish to cease giving, we will respect your decision |
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If you tell us that you don’t want
us to contact you in a particular way we will not do so |
We are fair and reasonable |
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We take care not to use any images or words that cause unjustifiable distress or offence |
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We take care not to cause unreasonable nuisance or disruption |
We are accountable |
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If you are unhappy with anything we’ve
done whilst fundraising, you can contact us
to make a complaint |
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We have a complaints procedure, a copy of which is available on request. If we cannot resolve your complaint, we accept the authority of the Fundraising
Standards Board to make a final adjudication. |
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